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FAQ

  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • Am I able to get free shipping on orders?
    Yes! We offer free shipping on qualifying orders. For domestic orders within the United States, customers can enjoy free shipping on purchases totaling $50 or more. For international orders, free shipping is available on purchases equivalent to $75 USD or more. We strive to make your shopping experience as seamless and affordable as possible, ensuring that our high-quality beauty products reach you without additional shipping costs under these conditions.
  • Can I cancel an order after it has been placed?
    Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.
  • What if my order is missing an item?
    We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, you will be notified and of course you will not be charged for it. If your order is missing and you think it is in error, please click here, to provide your order number and what is missing. We will correct it asap!
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • When can I get products that are out of stock?
    We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. When that must-have item is back in action, you’ll be the first to know.
  • Can SBK products be shipped internationally?
    Of Course! SBK ships internationally to Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait), and more.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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